Software QA Analyst
Samsung Electronics America
Developed Quality KPI and strategies for 80+ consumer electronics projects (Galaxy Smartphone, Tablet, and Watch series) in an Agile & Waterfall environment.
Managed 300+ software/hardware issues using Software Development Life Cycle methodologies with cross-functional teams.
Improved and executed 200+ 4G/5G network and application test cases in compliance with carrier requirements, 3GPP specifications and new Android OS versions.
Analyzed Voice of Customer on 50+ software projects to identify market needs, assisting HQ project leaders to design new project requirements.
Facilitated eSIM implementation with global mobile plan management and carrier officials such as VZW and TMO.
Coordinated international teams for SW upgrade and pre-test, accelerating product delivery to Mobile Network Operator (MNO) representatives by 25%.
July 2022 - Present
Quantitative & Technology Analyst
Royal Bank of Canada Capital Market
Analyzed competitive FX options trading GUI to develop schema and 200+ application's requirements.
Developed Pre-Trade Check UI design note aligned with traders' needs and API transactions between important attributes in Orchestration.
Prioritized the product backlog with development, business, and S&T teams, ensuring traders could use new features to make better decisions about options trading and underlying instrument.
Facilitated sprint reviews and productivity by 30% while integrating Jira and Confluence into project workflow.
June 2020 - August 2020
Assistant Program Manager
Metadium, Coinplug
Conducted market research to identify customer needs for blockchain technology in video game industry.
Collaborated with engineering, design, and business teams to develop program roadmap and strategies, resulting in a partnership program with Unity in 2019 Q1.
Managed 6000+ members on Metadium community and improved user activation rate by 130% with interactive customer interviews.
Designed and implemented A/B testing to optimize user experience via bounty program and token airdrop, improving conversion rate and introducing 3000+ new participants.
Defined go-to market strategies in stakeholder meetings with cross-functional team and external vendors.
Created prototype presentations to showcase product features to investors and partners at first official meetup.
June 2018 - August 2018